Tag Archives: failure

Some surprising truths about admitting to our mistakes

Is playing the blame game really necessary?

It takes courage and humility to admit when we are wrong or that we have been the cause of some upset.  So is it a lack of courage or personal pride that keeps leaders from admitting they were wrong or made a mistake?  Argyris, in his book overcoming organisational defenses (1990), suggests that what is really going on with leaders is that they are engaged in a game of saving face or to put it another way avoiding embarrassment.  This behaviour is extremely dysfunctional on so many levels.

Firstly, if the reasons for the failure are not attributable to ourselves and we engage in a witch-hunt to find the “culprit”; this activity distracts us away from discovering and subsequently solving the root cause of the problem.  As a result we may become more concerned with dishing out justice rather than engaging in an activity of learning.

Secondly, if we go about looking for the “culprit” we are subconsciously saying that the problem was out of our control.  A recent example of this can be found in the banking crisis where the fault was identified as “too many people defaulting on their mortgage payments” rather than accept the responsibility that maybe is was risky lending practices that was the true root cause.  This is damaging because what we are saying to our stakeholders (shareholders, employees or otherwise) is that we are not in control.  This has a knock on effect of damaging the trust that is placed in an organisation’s leadership.  It may also indicate to our stakeholders that we lack capability, which is quite ironic because the reason for looking for a scapegoat is to demonstrate that we are capable and “… if it wasn’t for so-and-so this wouldn’t have happened.”

If we don’t play the blame game – then what?

The blame game is really quite a pointless activity on so many levels because if we truly understand the root causes of our organisational failures we would quickly discover that rarely is one individual or department solely to blame for a mistake.  The failures tend to be systemic ones rather than truly simplistic cause and effect relationships.

So what is the solution instead of seeking out the culprit?  In my opinion it’s about looking within; either within ourselves or within our own department to understand how we might have contributed to the mistake.  If we were to make this the first part of the learning process it has all sorts of implicit and explicit benefits:

The benefits of admitting our mistakes

It demonstrates courage: Who doesn’t want to follow a brave and courageous leader? Admitting our mistakes and taking responsibility as a leader takes extraordinary courage.  It also demonstrates humility and sets us apart from mediocre leadership where ego, looking good and believing in our infallibility are more important that the benefits we will accrue from learning from our mistakes.

It demonstrates our humanity: People are people so the cliché goes and as people we anticipate or expect people will make mistakes from time to time.  Admitting our own mistakes qualifies us as a member of the human race and it turn allows other people to step forward when they have made a mistake.

It sets an example for our followers: leading on from the previous point as leaders we need to be aware of the example that we are setting because our followers will in turn follow our example.  There is little stock placed in a leader who says one thing “we need to learn from our mistakes” and proceeds to cover up their mistakes maybe giving the message that they are either perfect (mistakes, what mistakes?) or that “the rules don’t count for me”.  If integrity, truth and honour are values of your organisation, then leading by example should be a behaviour that demonstrates that we are living our values not just espousing values that sound good.

It garners greater respect:  I am often amazed at the apparent lack of humility that leaders demonstrate.  Some organisational cultures value a more macho or machismo approach, but in the long run this does little to engender the respect and loyalty of the followers in that organisation.  Leaders who demonstrate humility and a willingness to accept responsibility as opposed to giving a bollocking to “wrong-doers” only serves to make people hide or cover-up their mistakes.  This also has an impact in that leaders are then unable to make a decision call to limit the damage or fall-out from unintentional mistakes often resulting in even greater damage being caused.  Admitting mistakes and learning from them separates extraordinary leaders from mediocre ones and earns the respect of our colleagues, families, friends and stakeholders.

It engenders more trusting relationships:  The traditional style of leadership may have perceived that it was a sign of weakness to admit our mistakes or shortcomings; instead it is now often seen as a sign of emotional maturity in our leaders when they hold themselves accountable rather than “passing the buck”.  This trust will in turn strengthen our relationships as our stakeholders will translate these actions into somebody who is honest and is worthy of our trust and loyalty.

It creates greater organisational value:  If shareholder value is of greater importance than say personal or organisational learning then the research carried out by Lee et al (2004) may be of interest to you.  The research carried out over a 20 year period indicates that investors and shareholders place a greater value on organisations that look to rectify their mistakes from within as opposed to blaming external factors.  Investors, unsurprisingly, place a greater value on leadership that assumes responsibility and control.

Conclusion

An Agile leader is a continually growing leader and one that continues to inspire their followers so if we are interested in creating an Agile organisation, one that holds continuous improvement and learning as a value, then admitting our mistakes is a key behaviour to promote growth.  It may not be easy at first as it will take courage and determination to overcome our defensive behaviours, but in the long run I believe the benefits are worth it.  Don’t you agree?

References:

Argyris, C. (1990), Overcoming Organisational Defences. Prentice Hall.  http://www.amazon.co.uk/Overcoming-Organizational-Defenses-Facilitating-Learning/dp/0205123384/ref=sr_1_1?ie=UTF8&qid=1332407757&sr=8-1

Lee, F. et al (2004), Mea Culpa: Predicting Stock Prices From Organizational Attributions. Personality and Social Psychology Bulletin December 2004 vol. 30 no. 12 1636-1649. http://psp.sagepub.com/content/30/12/1636.abstract

The Agile Mindset – Perceptions around Failure

If I used the word failure to you – what does it bring up for you?  What sort of feelings, images or thoughts does it conjure up?  Failure is an evocative word that sends shivers down the spines of the most macho of males.  It is a dirty word in many organisations with a traditional or fixed mindset as failure perceived as “bad”, or “wrong” or “negative”.

An Agile mindset, however, regards failure differently. In the Agile community we have an expression:  Fail often; fail early.

There is no failure; only feedback

Failure is a necessary step in the process of learning.  One method through which behaviour change happens is by carrying out behavioural experiments.  Not all experiments “succeed”, but they all give us results.  This is why I personally like the expression which I learned on my NLP Master-practitioner training which embrace  this learning perspective “there is no failure; only feedback”.  However this viewpoint is often scorned and shouted down by managers and leaders who have little tolerance for failure and see it as a “cop-out” by “losers”.  These prehistoric managers and leaders are all about the “bottom-line” or the impossible schedules that they inflict upon people. I often hear the expressions “failure is not an option”, or “we don’t do failure” from these type of people who see little value in learning, let alone gaining any learning from mistakes.

But let’s put aside for one moment those managers and leaders who choose not to change or who are so defended against any criticism, because for these type of managers Agile is seen as a way of doing more with less or getting more out of their people than they are already giving.  This in my opinion is not the true purpose of meaning of Agile and I suspect that type of manager had already quit reading this article two paragraphs ago.

An Agile mindset reframes the experience of failure

So Agile embraces the notion of failure. Well, let’s be clear on this.  It’s not like we are saying that failure is “good” and that we shouldn’t care about our results or outcomes.   The Agile mindset, however, perceives failure differently.  Traditional perspectives of failure are strongly associated with the notion of losing; if we fail we lose.  We may perceive that we lose face or that others will lose faith in us as a result of our failure.  The Agile mindset reframes failure; failure is a result, not a verb.  We as individuals don’t fail and we are not failures if we fail more than we succeed, but our experiments might not give the results we desired or expected.  Thomas Edison was interviewed after his success with the invention of the incandescent light; “So Mr Edison, how did it feel to fail 10,000 times?” He replied with “I didn’t fail – I found 9999 ways that didn’t work”.  This is a healthier attitude towards failure don’t you think, otherwise we might still be sitting around in candle or gas light waiting for the light bulb to be invented.

An Agile mantra: fail often; fail early

From an Agile perspective we do embrace spotting and acting on our failures sooner rather than later.  Take for example the business case.  This document is written in part as a means of keeping checks and balances on a project to ensure that business benefit will accrue at some point once the solution has been deployed.  But how many project managers or business leaders continually check progress against the business case to ensure they are still on target.  From my experience not many! Circumstances may have more than likely changed from the first day the business case was accepted and signed off.  If may well be that shortly after starting the project that it may not deliver on business need, so maybe the sensible thing to do is to abort the project.  But what happens when people have checked and discover that the business benefits of delivering the project will never be realised? All too often people are more concerned with the personal and group psychology surrounding sunk costs and/or  saving face.  Is this because they will be perceived as having failed or worse yet be failures?  In this instance how could it even be considered that someone has failed as a result of the business context or environment changing, but yet that’s how Agile thinking or an Agile mindset gets sabotaged; through flawed and unchecked subconscious thinking processes and the repetition of self-defeating behaviour.  It takes great discipline and courage but often it is wise to cut our losses, fail early and learn from the experience.

Failure as an inevitable part of learning

All of us of us were children at one time and except for an unfortunate few, most of us learned how to walk.  I wonder how your parents treated you as you learned to walk.  Were they critical and abusive to you every time you stumbled and fell over?  Did they shout “get up you idiot, come on you loser – start walking!”  I hope not.  But this might seem amusing to think of somebody treating a mere baby in this way, but yet this is a strategy that many leaders and managers use to varying degrees on themselves and sometimes on their people.  They condition their people to “not fail” because if they do the consequences will be unpleasant, who wants to be bawled at in the middle of the office?  This attitude and accompanying behaviours are restrictive to the learning process and will limit the creativity that is so desperately required in many under-performing organisations.  (Notice I did not say failing organisations 🙂 .)  What many people have forgotten is that failure is an inevitable part of learning and that most often we fail our way to success.

If failure is learning; why does it feel so bad?

Failure is uncomfortable because of the meaning that we assign to it and the beliefs that we have about it.  I have provided some explorative questions below to help you reflect on failure and its meaning to you.  In many of the people that I have coached the root causes of failure are found in childhood where failure resulted in some punishment either in the form or verbal abuse or loss of love or acceptance in some way from our care-givers or people in authority.  Failure often translates into “I’m bad” or “I’m not worthy” or “I’m not good enough”. The ABC model used in cognitive behaviour therapy helps us to understand that it is not the activating event (the “A” in the ABC model) that causes us us stress, anxiety, frustration or whatever (the “C” in the ABC model); instead it is our beliefs, thinking, assumptions (the “B” in the ABC model) that causes our grief.  So by changing our thinking we can change our responses to ones that are more appropriate to learning from our failure rather than beating ourselves up or looking for people to blame for it.

Change your mind …

So to acquire more of an Agile mindset we need to change our minds about what failure means to us and I’m wondering what sort of reframes or re-decisions you can make about its meaning to you.  I would love to hear some of your thoughts so please post your replies below.  I’ll give you a few to get started:

Without failure there is no learning; There is no failure; only feedback

Explorations and Reflections

Here are some personal reflections that I encourage my clients to explore as we make the journey to acquiring a more Agile mindset.

  • What does failure mean to you?
  • What does it say about you if you were to fail?
  • How do you react when you fail? Do you accept responsibility or do you look for the scapegoat?
  • What about others who fail?  How do you perceive them?
  • What is your personal reflection on “there is no failure; only feedback”? Is there a truth in there?
  • What do you observe about how other people respond to failure?

If you would like more insight and support into changing your thinking …

If you would like to learn more about how you can take control of your thinking as a way of improving your performance or that of your team then take a look at the inner coach process.  It may be the last time you will ever need to use a coach! Click here to find out more.